Solutions

Incede puts IBM watsonx to work in solution areas that deliver real value for the business.
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AI for Customer Care

AI for Customer Care is the ever-improving feedback loop between customer expectation and their interactions with the organization.


Customer, Sales and Field support automation is a key enabler for organizations that want to improve efficiency, reduce costs, and enhance customer satisfaction. Our end-to-end solutions help organizations unlock the full potential of automation technology and achieve their business objectives.

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Customer Support

  • Branded and Personalized Self-Service with Access Anytime, Anywhere

    • With AI-powered solutions like watsonx Assistant, organizations can provide customers with personalized and engaging experiences, improving customer satisfaction and loyalty.
  • Provide Specific Answers to Specific Questions to Solve Their Problem

    • With access to more accurate and up-to-date information, customers are able to make better decisions, leading to improved outcomes and better business results.
  • Concierge Support Ticketing to Ensure the Right Information Gets to the Right People

    • By automating processes and enabling organizations to make informed decisions quickly, AI helps organizations improve efficiency and streamline operations.

Sales Support

  • Leverage Previous Customer Care Interactions.

    • By providing sales with the tools and resources they need to be more productive and effective, AI helps organizations improve customer satisfaction and engagement.
  • Validate Customer Requirements, Product Pricing and Current Contracts

    • AI-powered self-service solutions enable sales to interact with the system using natural language, making it easier and more intuitive to use.
  • Leverage previous Proposals, Data Sheets, and Other Resources

    • AI-powered solutions can analyze customer history and buying patterns to provide tailored recommendations and resources, improving the customer experience and enabling sales to find the information they need more quickly and easily.

Field Support

  • Enable Field Personnel to Find Answers to Customer-Specific Solutions.

    • AI-powered self-service solutions are able to provide field personnel with more accurate and up-to-date information, reducing the risk of errors and ensuring that they have the information they need to make informed decisions.
  • Avoid Back-Office Delays with Access Anytime, Anywhere

    • AI-powered technical support solutions automate routine tasks, freeing up support staff to focus on more complex and high-value activities and improve overall productivity.
  • Apply Customer's Specifications, Designs, Contracts and Other Resources for Maintenance & Repair and Troubleshooting

    • AI helps organizations improve overall efficiency and reduce costs by enabling field personnel to access information and resources quickly and easily.
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